Trust Locus®
Ideas, Research & Updates on Trust
Trust is no longer a soft concept. It’s a measurable, strategic force that shapes performance, resilience, and growth.
At Engaged Intelligence®, we share insights that help leaders understand why trust matters, how to measure it, and what it means for the future of work.
Low trust causes friction, whether it is caused by unethical behavior or by ethical but incompetent behavior. Low trust is the greatest cost in life and organizations
Stephen R. Covey
Register Your Interest Frequently Asked Questions
- What is organisational trust?
Organisational trust is the confidence employees have in their leaders, teams, and company values. It’s about believing the organisation will act with integrity, fairness, and consistency. - Why is trust important in business strategy?
High-trust organisations perform better. They see higher productivity, stronger collaboration, lower staff turnover, and faster innovation. Trust is not just cultural — it’s a measurable driver of business results. - How can trust be measured in organisations?
Traditional surveys often miss the true state of trust. Continuous, anonymous feedback and real-time data (like trust heatmaps) give leaders clearer insights into where trust is rising or falling. - What happens when trust is low at work?
Low trust leads to disengagement, burnout, absenteeism, and high attrition. It also weakens decision-making and innovation, creating long-term risks to performance and growth. - What is Trust Locus® by Engaged Intelligence?
Trust Locus® is a real-time trust intelligence system. It shows leaders where trust is building or breaking down so they can act early, protect retention, and strengthen performance.
References
- Conant, Stephen M. R. Covey & Douglas R. The Connection Between Employee Trust and Financial Performance. Harvard Business Review. https://hbr.org/2016/07/the-connection-between-employee-trust-and-financial-performance.
- Zak, Paul J. Trust Factor: The Science of Creating High-Performance Companies. s.l. : Amacom, 2017.
- BSI Organizational Resilience Index Report 2021. BSI – The British Standards Institution. 2021. https://www.bsigroup.com/globalassets/localfiles/en-gb/organizational-resilience/bsi-organisational-resilience-index-report-2021.pdf.
- PwC’s 2024 Trust Survey – 8 key findings. PwC. https://www.pwc.com/us/en/library/trust-in-business-survey.html.
- Lencioni, Patrick. The Five Dysfunctions of a Team. s.l. : Jossey-Bass, 2002.
- Goodhart’s Law. Wikipedia. https://en.wikipedia.org/wiki/Goodhart%27s_law.